StudioMagic Thumb Drive/Product Delivery.
When you select the ‘Ship Thumb Drive’ option on any product purchased from the StudioMagic/LayerCake Elements’ website (www.layercakeelements.com) you are charged a $20.00 shipping & handling fee for the thumb drive. All products are now shipped via thumb drive as StudioMagic no longer uses CD or DVD media to ship product. Please allow up to two (2) weeks to receive your thumb drive from the date of purchase.
Upon receipt of your order, a new thumb drive will be ‘loaded’ with the files you purchased and shipped to you via USPS, First-Class Mail from our Arizona office. Tracking codes are e-mailed via Stamps.com to the customer within seconds of the shipping label being printed. Please check you spam filters on your e-mail application to insure you are receiving messages from Stamps.com; and LayerCakeElements.com.
While domestic shipments typically arrive at the destination within three days of shipping – except holidays – once your package is placed in the mail for USPS pickup the delivery time is now solely in the hands of the USPS. Thumb drive shipments to addresses outside the United States and it’s territories may take up to one (1) month for delivery.
Please contact Richard S Hockett, MBA – Director of Tech Support and Customer Service – by phone: (805) 451-6017; or via e-mail: firstname.lastname@example.org with any questions regarding shipment of your order.